Contact Us

Email: [email protected]

Phone: +441294620814

Live Chat: available on the platform (recommended for fastest response)

Send a Message

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Contact support: get answers faster

Support teams can resolve issues much faster when your first message includes the right details. Use the checklists below and avoid sharing sensitive information such as full card numbers. If you include screenshots, blur personal details where possible.

Deposit issues

• Payment method used (card, e-wallet, bank transfer, crypto).
• Date/time and the amount.
• Transaction/reference ID from your bank or wallet.
• Exact error message text, plus a screenshot if available.

Withdrawal delays

• Request time and method selected.
• Whether KYC is complete.
• Whether a bonus is active (wagering can block withdrawals).
• Any recent changes to payment details.

Bonus questions

Mention the bonus name, when you claimed it and what you expected. Ask specifically about wagering, max bet, expiry and game contribution. Written confirmation reduces misunderstandings later.

Technical problems

Include device model, OS version and browser/app version. Try clearing cache, switching browsers and disabling ad blockers temporarily. Mention whether the issue occurs on Wi-Fi and mobile data.

Escalation

If a case is not resolved, request escalation and a case number. Keep a record of email threads and chat transcripts. Be specific: describe what happened, what you want as a resolution and what evidence you can provide.

Responsible requests

If you are contacting support to set limits or self-exclude, say so clearly. These requests should be prioritised.

Message templates

Withdrawal follow-up: “Hi, my withdrawal request was submitted on [date/time] via [method]. My KYC is [complete/in progress]. Please confirm current status and expected processing time. Case number: [if available].”

Bonus clarification: “Hi, I claimed [bonus name] on [date]. Please confirm wagering multiple, max bet during wagering, and whether [game name] contributes 100%.”

Data safety

Never send full payment card numbers or passwords. If support requests verification, use only the official secure upload method inside your account.